The provision of training is subject to the acceptance of these terms and conditions.

1. Driving licenses and fitness to drive:

You must hold a current, valid driving license, provisional, full or international, and produce it on (or in

advance of) your first training session. You must be fit to drive with regard to legal and medical requirements.

2. Payments and Cancellation:

Tuition fees are normally payable in advance. Payment can be made by cash or cheque. Any cheques

offered for payment that are subsequently refused by the bank will be subject to an administration charge of

£15.00.

If either you or your instructor needs to cancel or re-arrange a lesson at least 48 hours notice will be required

for single lessons of up to two hours duration. Longer lessons need a minimum of four days notice. Failure to

give notice will result in a valid claim for an equivalent value in compensation (i.e., a cancellation fee will be

charged or credited)

Your instructor will do everything possible to ensure that your lessons start and finish on time, but reserves

the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances

(e.g., dangerous weather conditions). In the event of postponement fees paid in advance will be carried

forward.

The instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit

due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her

driving to be dangerous or illegal. In such circumstances the lesson fee will be payable.

3. Bookings and Lesson duration

Your instructor will endeavor to maintain regular lesson slots at the same time each week to ensure

continuity of learning, however, this cannot be guaranteed.

The minimum lesson period is one hour. If, for any reason, the instructor is late for the lesson he/she will

make a concerted effort to inform the pupil of the estimated time of arrival. If the delay is greater than 15

minutes this time will be credited to the pupil and when possible the lesson will be extended by the time due

– if this is not possible the extra time will be carried forward to the next suitable lesson.

4. Training Location:

All sessions will start and finish at the same location unless alternative arrangements are made in advance.

The instructor will determine a location for practical lessons which ensures both the pupil’s and public safety

– this means that the instructor may need to drive the pupil to and from the lesson location; this journey time

forms part of the lesson as paid for.

5. Training vehicles:

Training vehicles provided by the school are taxed, insured for the purposes of driving tuition, fully

roadworthy and fitted with dual controls.

Pupils who require tuition in their own vehicle must supply evidence from their motor insurer that the car is

covered for lessons when being supervised by a professional instructor in return for payment; the car must

also be taxed and hold a current MOT certificate where appropriate.

6. Driving tests and bookings

Your instructor reserves the right to refuse use of a driving school vehicle for test if he/she considers that

provision of a vehicle could cause a risk to public safety.

Where a school car is used for test, the booking period will based upon the instructor’s normal diary

schedule. Depending on the time of the test this will require a minimum two hour booking and possibly

longer.

While your instructor will make every effort to ensure that the vehicle supplied for test will be fully road worthy

and comply with all legal requirements at the start of the test, he/she cannot be held responsible for vehicle

failure that occurs during the test and is not liable for consequential loss.

Your instructor cannot be held responsible for test appointments cancelled by the DSA due to bad weather,

sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor and

therefore the lesson fee and ‘use of car’ fee for the booked period will be charged. Your instructor will advise

about claiming compensation from the DSA .

7. Code of conduct

Your instructor agrees to abide by the conditions of the Professional Code of Conduct (a copy of which will

be provided on request). In the unlikely event of complaint or dispute the guidelines of the Code of Conduct

will be adhered to.

8. Your rights:

These conditions do not affect any protection a student has under consumer legislation.

We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to

inform pupils of any changes as soon as possible.

 Code of Practice for Approved Driving Instructors

The DSA (Driving Standards Agency) and the driving instruction industry place great emphasis on

professional standards and business ethics.

The code of practice has been agreed between DSA and the main bodies representing ADI’s

(Approved Driving Instructors); it is a framework within which all instructors should operate.

Personal Conduct

The instructor will at all times behave in a professional manner towards clients

Clients will be treated with respect and consideration.

The instructor will try to avoid physical contact with a client except in an emergency or in the normal course

of greeting.

Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which

contravenes legislation or discrimination.

Business Dealings

The instructor will safeguard and account for any monies paid in advance by the client in respect of driving

lessons, test fees or for any other purpose and will make the details available to the client on request.

The instructor on or before the first lesson should provide clients with a written copy of his/her terms of

business to include:

• legal identity of the school/instructor with full address and telephone number at which the instructor

or his/her representative can be contacted

• the price and duration of lessons

• the price and conditions for use of a driving school car for the practical driving test.

• the terms under which cancellation by either party may take place

• procedure for complaints.

The instructor should check a client’s entitlement to drive the vehicle and his or her ability to read a number

plate at the statutory distance on the first lesson. When presenting a client for the practical driving test the

instructor should ensure that the client has all the necessary documentation to enable the client to take the

test and that the vehicle is roadworthy.

Instructors will advise clients when to apply for their theory and practical driving tests, taking into account

local waiting times and forecast of clients’ potential for achieving the driving test pass standard. The

instructor will not cancel or re-arrange a driving test without the client’s agreement. In the event of the

instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given

to the client to avoid loss of the DSA test fee.

The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving

skills according to DSA’s recommended syllabus.

Advertising

The advertising of driving tuition shall be honest; claims made shall be capable of verification and comply

with codes of practice set down by the Advertising Standards Authority.

Advertising that refers to clients’ pass rates should not be open to misinterpretation and the basis on which

the calculation is made should be made clear.

Conciliation

Complaints by clients should be made in the first instance to the driving instructor/driving school/ contractor

following the complaints procedure issued.

Failing agreement or settlement of a dispute, reference may be made to the DSA’s Registrar of Approved

Driving Instructors who will consider the matter and advise accordingly.

Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives

from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts

or other statutory body to be determined.

For further information or advice write to

The ADI Registrar

Driving Standards Agency

Stanley House

56 Talbot Street

Nottingham

NG1 5GU

Telephone: 0115 901 2500